Summary of Key Points
- What personal information do we process? We may process your personal information depending on how you interact with us and what you provide.
- Do we process any sensitive personal information? No, we do not process sensitive personal information.
- Do we collect any information from third parties? No, we do not collect information from third parties.
- How do we process your information? To provide and improve our services, communicate with you, ensure security, and comply with laws.
- Who do we share your information with? We may share information with selected third parties in specific situations.
- How do we keep your information safe? We implement appropriate security measures but cannot guarantee 100% protection.
- What are your rights? Depending on your location, you may have rights under applicable privacy laws.
1. What Information Do We Collect?
We collect personal information you provide directly (e.g. name, email, phone, billing info) and technical data automatically (IP address, browser type, device, usage patterns).
We do not process sensitive personal data.
Payments are securely processed via WooCommerce. Their policy: https://automattic.com/privacy
2. How Do We Process Your Information?
- Provide and improve services
- Respond to enquiries
- Fulfil orders
- Send administrative updates
- Prevent fraud and ensure security
3. Legal Bases for Processing
- Consent
- Performance of a contract
- Legal obligations
- Legitimate interests
- Vital interests (rare cases)
4. When and With Whom Do We Share Information?
We may share your data:
- During business transfers (e.g., sale or merger)
- With service providers (e.g., payment processors)
5. Cookies and Tracking
We may use cookies or similar technologies for analytics, functionality, and marketing (if applicable). Details: https://followthefamiliar.co.uk
6. Data Retention
We keep your data only as long as needed for legitimate business or legal purposes. Once no longer needed, we securely delete or anonymise it.
7. Data Security
We use appropriate security measures, but no system is 100% secure. Accessing our services is at your own risk, and we recommend using secure connections.
8. Children’s Privacy
We do not knowingly collect information from anyone under 18. If we discover this has occurred, we will delete the data.
9. Your Rights
You may have rights to access, correct, delete, or restrict the use of your data. Contact us using the details above to exercise your rights.
10. Do-Not-Track
We do not currently respond to DNT browser signals due to lack of industry standards.
11. Updates to This Notice
We may update this policy occasionally. Changes will be posted on this page with an updated date.
12. Contacting Us
If you have questions about this notice, please contact:
Follow the Familiar
87 Westcourt Road
Worthing, West Sussex
BN14 7DP
13. Review, Update, or Delete Your Data
To access, update, or delete your data, please contact us directly and we’ll respond in accordance with applicable law.